My Striiv Play died. When it first happened they were very quick to respond and I have an open ticket that says "send us your device" -- that was July 1. On July 10th my Play was received by the company (according to the USPS).
Since that time I have not had ANY contact with customer service. I was led to believe that I would receive my new device within 3-5 days or at least hear from customer service in that time. I have opened 2 additional tickets, responded to tickets and emailed customer service directly.
I now don't have my Play and no replacement to be seen.
Has anyone else returned a device and what was YOUR experience? I am really concerned that I've been taken.
I am also having no response from Striiv...but I thought it was interesting that someone had time to remove my request for a customer service phone number on their Facebook page. I realize how difficult customer service can be to manage but it is a key aspect to any product. Since a week has passed, with no response, I am shifting from a daily Striiv user to looking for a new product all together.
I finally received a response to my three tickets in one e-mail. All they said was that they were sorry for the delayed response, but they are inundated with tickets and they are working on them. They asked that I consider the one e-mail acknowledgement that they got all of my tickets. Wow...lots of help there. My first ticket was dated 07/23 and their response was dated 08/02. I have heard nothing since then and no resolution to my issues either.
I'm so hooked I can't walk away, though...sad...very sad.
Last night I had one support ticket Change status without an response to me from 14 days ago. Ironically the support ticket was my support ticket status should not be changed/closed without notification to the customer ticket.
I also received a response on my 11 day old ticket that my Chat page will not load. No resolution but at least confirmation is was being looked into.
In Striiv's defense on the first, this customer support system is actually relatively new and I suspect the status changes were the cause of updates to the program not Striiv actions I hope.
9 days and counting!!!! Their customer service use to be good- you could call and talk to a live person. I lost everything on my Striiv when I performed a sync on my computer and now I cannot get a response from Striiv. 2 years worth of data gone!!! I am ready to throw it away and start new with another product from another company.
For the last 2 years I've given Striivs to people a Christmas presents, not any more!!!!!
Striiv you are losing business fast!!!!
I've enjoyed my Striiv app on my iphone 5 for quite a while now. This morning it just stopped working. When I click on the app Striive appears for a few seconds and then just blinks off. I've accumulated a lot of "stuff" and have a lot of coins, gems and energy stored up. I've tried turning the phone off and that doesn't work. I need your help. I miss my Striive.
Striiv's typical response is that you should uninstall and re-install the app. If you need help on how to do that, drop us another post and I'll give you some details on how.
It's horrible because we paid good money for this device for it to malfunction/break and not to have customer service respond to request in a timely manner. I purchased my Striiv in May and it broke in July. Bitter Taste! After reading the post from other dissatisfied customers, I know not to expect a quick response.
I found the place to be heard! Type in www.facebook.com/striiv and you get David Wang's Facebook page! He is the Striiv CEO. Go there and send him a message! Let him know how dissatisfied you are with all that is going on with this app!!
I believe the other forum offline was a outage at the provider. it seems to be back now.
Most of us have noticed that customer service response form Striiv can be painfully slow and lacking. I believe we you will find plenty of sympathy on this. I have tickets with no response well over a month.
So how about the rest of you? Want to give us some idea on your current customer support wait times?