Striiv Fusion CustomerCare

 My wife recently purchased a touch and the clock has lost about 20 minutes in the last week. What does the clock sync with and can it be reset? The touch is paired to a Samsung Galaxy S4

My clock has wrong time. ?? How do I change it??

Your Striiv device needs to be synced regularly to maintain the correct time. Once you sync the device with the app, the time should be correct once again!

My device has lost almost 12 hours, showing p.m.when it's a.m. So my steps also reset during the middle of my day.

Hi Melinda - when you open up the Striiv app and sync to your phone, syncing the correct time is part of that process - if you're off by 12 hours make sure your phone is getting time from the network, and not set manually!