Striiv Fusion CustomerCare

After syncing the smart pedometer it has not up dated the last full day since Feb. 28 and the current does not update at all - all zeroes. the sync box and the pedometer say the update is complete but not on line. What's happened? Did Striiv stop supporting the smart pedometer web site?

I hv the pedometer & use the app, that is working, not great but working. Haven't looked at the website in a while...

Hi Joseph,

When we're seeing this issue, the problem seems to lie with the browser cache. Please clear your browser cache, and if that doesn't work, a total reboot should do it.

That is not the problem. It does not work despite clearing cache.