Can't get it to come on : Striiv Fusion CustomerCare

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Can't get it to come on

Hleumas1

started a topic almost 5 years ago

This is the second unit I've ordered. I charged them both with my iPhone wall charger and the USB cord from Striiv for over an hour. The unit will not come on no matter what I do. I tried the reset routine described on the website (reset button plugged in, unplug, etc.)....nothing. I checked that I had the USB cord plugged all the way in. The charger works with my phone or other USB device.

Is there something I'm missing? Two bad units in a row...possible? HELP...

Sam

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Striiv CustomerCare

said almost 5 years ago

Please contact customercare@striiv.com for further assistance and a possible replacement