Frequently Asked Questions

What’s included in the box?
Your Striiv Fusion includes the Fusion device module in a black wristband, two additional wristbands (in red and denim blue), a removable stainless st...
Fri, 4 Dec, 2015 at 7:43 PM
Why does my Fusion only have four letters/numbers on the screen?
When you take your brand new device out of the box and get it charged up, you may see some characters on your screen, like 0 0 3 D or similar — this is...
Fri, 24 Jun, 2016 at 10:00 AM
How do I set up my Fusion?
Check out our helpful guide to setting up your Fusion! Download the Striiv Activity Tracker app onto your phone/tablet from the Google Play o...
Fri, 11 Nov, 2016 at 11:30 AM
How frequently should I sync (reconnect) with the app?
Our trackers are designed to sync with the Activity Tracker app at least once every few days. Failure to sync in a timely manner will eventually result in l...
Fri, 26 May, 2017 at 2:06 PM
How do I turn on and navigate through my Fusion?
Your Fusion responds to several different finger motions: Double tap the side of the Fusion to turn on the screen. Tap...
Mon, 17 Oct, 2016 at 2:45 PM
Which phones/tablets support the Fusion?
See our current list of officially supported devices here. If your device is not on this list, it may still work if it meets all of the follow...
Tue, 28 Jun, 2016 at 10:32 AM
Can I use the Fusion with a computer?
The Fusion will not sync with a computer or online dashboard. See our current list of supported devices here.    If your phone/tablet is not on our ...
Tue, 24 May, 2016 at 10:43 AM
How do I set up my Fusion to receive notifications?
For Android users Pairing the Fusion to your account should automatically set up your device to start receiving notifications. The Striiv a...
Mon, 27 Jun, 2016 at 12:23 PM
What does the Fusion track?
The Fusion will track steps taken, active minutes, distance traveled, calories burned and sleep.    Steps are tracked using internal hardware to det...
Wed, 21 Jun, 2017 at 2:04 PM
How do I set up the Fusion to track my distance traveled?
While the Fusion does begin tracking your distance traveled when you first pair it with the Striiv app, some adjustments may need to be made to ensure dista...
Tue, 22 Dec, 2015 at 12:50 PM