Frequently Asked Questions

How do I track my sleep?
The Fusion tracks three different levels of activity while you are sleeping: asleep, restless, and awake.   Asleep (bottom icon, person in bed with Z'...
Tue, 29 Nov, 2016 at 1:43 PM
What's up with my battery life?
We get this question quite a bit, and just wanted to give you an idea of what to expect out of your battery. We've had users get up to 7+ day...
Wed, 27 Jul, 2016 at 10:27 AM
Why is my charger missing a prong?
Your Fusion charging cradle ships with only three prongs. The fourth prong is used at the factory to program your device and isn't necessary to charge ...
Tue, 22 Dec, 2015 at 1:13 PM
Where can I get another charger?
Visit https://www.striiv.com/products/striiv-fusion-charging-accessories to purchase an extra charging cradle for your Fusion.  This charging cradle...
Tue, 22 Dec, 2015 at 1:15 PM
What do you mean by ‘water resistant’?
The Striiv Fusion can stay on your wrist during your sweatiest workout. while washing your hands. The Fusion is not wate...
Tue, 22 Dec, 2015 at 1:20 PM
How do I trim my wristband?
Your Fusion can be cut to the appropriate length using a pair of scissors.  To avoid cutting it too short, please only cut one section at a time and c...
Tue, 8 Dec, 2015 at 7:56 PM
Can I order different wristbands for my Fusion?
Yes! You can order additional wristbands in different colors from the Striiv online store: https://www.striiv.com/collections
Tue, 16 Aug, 2016 at 4:36 PM
How can I tell what software version is currently on my Fusion?
On your Fusion Swipe to the left of the time/date (and battery %) screen(s) to select "Apps" , then scroll to the second Apps screen to ...
Tue, 28 Jun, 2016 at 11:39 AM
What's in the latest firmware update?
This will be a running list (starting at 1.218) of basic release notes for the current version of Striiv Fusion firmware. 1.291 Streamlined journali...
Mon, 22 May, 2017 at 3:29 PM
What's the difference between "Restart," "Factory Reset," and "Pin Reset"?
"Restart"  is found on your Fusion, under apps > settings , and will simply power your Fusion off and back on.   "Factory...
Tue, 26 Jul, 2016 at 12:16 PM