Frequently Asked Questions

I think my Fusion is broken. What now?
Send us an email at customercare+fusion@striiv.com, or submit a new support ticket here.
Wed, 9 Dec, 2015 at 6:48 PM
How do I use vibrating alarms?
Open the Striiv Activity Tracker app on your smartphone or tablet. At the top of the app’s Home screen, tap the gear icon on the gray device banner to e...
Thu, 6 Apr, 2017 at 1:32 PM
How do weather notifications work?
Weather notifications work just like a text message on your phone. A notification will show on your Fusion displaying the high/low temperatures and preci...
Mon, 27 Jun, 2016 at 2:18 PM
How do I use music control?
Here's how to control music on your smartphone or tablet using your Striiv Fusion: Begin playing music on your phone/tablet using the default m...
Fri, 24 Jun, 2016 at 11:51 AM
Why are my charts not loading in the app?
Your charts are on an online or server-based system, which means Internet signal is required in order to load activity charts in the app. Please make s...
Tue, 30 Aug, 2016 at 1:21 PM
How do I edit time/date?
The Fusion bases displayed time/date on the time and date set on the phone/tablet the Fusion is connected to. Each time the Fusion is reconnected with the...
Fri, 24 Jun, 2016 at 12:46 PM
What information is shared with my Striiv friends?
The most notable information shared is your current step count, which is updated throughout the day as you sync tracked steps from your Striiv device to the...
Fri, 11 Mar, 2016 at 11:59 AM
Why is "striiv.com/start" showing on my device when I plug it in?
If you're seeing striiv.com/start or battery percentage on your Striiv device when you plug it into charge, your device is in pairing mode. You will...
Fri, 11 Nov, 2016 at 11:31 AM
What's the typical Bluetooth range of my device?
This depends on the Bluetooth range of your phone/tablet. Most phones and tablets offer around 30 feet of range, which depends on obstacles between your S...
Tue, 16 Aug, 2016 at 12:56 PM
What's the best way to switch wristbands?
We recommend holding both ends of the wristband, while pushing the device "nugget" down and out between your thumb and index finger. Putting on ...
Thu, 18 Aug, 2016 at 1:02 PM