Troubleshooting

My Fusion won't pair
Make sure: The tracker is plugged in and charging The tracker is within 2 inches of the phone/tablet you're attempting to pair with Your...
Thu, 21 Sep, 2017 at 2:24 PM
My Fusion is too big!
Your Fusion can be cut to the appropriate length using a pair of scissors. Please only cut one section at a time, to avoid cutting it too short. 
Tue, 22 Dec, 2015 at 1:54 PM
I can't close the clasp!
The first few times you use your Fusion, you may find it's a bit difficult to push the clasp through the wristband — this friction is expected with n...
Tue, 16 Aug, 2016 at 5:31 PM
I can't get notifications!
iOS Go to your phone/tablet 'settings'>Bluetooth. You will see a very long device ID (20 digits to be precise), starting with the lette...
Thu, 6 Oct, 2016 at 10:14 AM
My Fusion won't turn on
If your Fusion has just come out of the box and won't turn on, first, please make sure it's plugged in and charging. If you're sti...
Tue, 16 Aug, 2016 at 5:44 PM